Privacy Policy

Don Caldone SRLS with a capital of 300 euros Registered office Via dei Messapi 68 MATERA 75100; 

Telephone number 00393200972483; contact@doncaldone.com

(or Trade Register) of ………(place) n°…………… 

Individual tax identification number

General terms and conditions of sale of products sold doncaldone.com (name of the website)

Date of last update 09/03/2019

Article 1 – Purpose

The present conditions govern the sales by the company Don Caldone SRLS Via dei Messapi 68 MATERA 75100 of fresh or not quality food products.

Article 2 – Prices

The prices of our products are indicated in euros, including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the competence of the company

Don Caldone SRLS. They will be at your charge and are your entire responsibility, both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to inquire about these aspects with your local authorities.

All orders, whatever their origin, are payable in Euros. 

Don Caldone SRLS reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability.

The products remain the property of Don Caldone SRLS until full payment of the price. 

Attention: as soon as you take physical possession of the ordered products, the risks of loss or damage of the products are transferred to you.

Article 3 – Orders

You can place an order:

Specify the methods chosen, for example: 

On the Internet: doncaldone.com

By telephone: +33 7 

The contractual information is presented in English and will be confirmed at the latest at the time of validation of your order. 

The company Don Caldone SRLS reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Article 4 – Validation of your order

Any order appearing on the doncaldone.com website implies acceptance of these General Conditions. Any confirmation of an order implies your full and complete acceptance of these general terms and conditions of sale, without exception or reservation. 

All the data provided and the recorded confirmation will be considered as proof of the transaction.

Translated with www.DeepL.com/Translator (free version).

You declare that you are fully aware of this. 

The order confirmation will be considered as a signature and acceptance of the operations carried out. 

A summary of your order information and these General Conditions will be sent to you in PDF format via the e-mail address used to confirm your order.

Article 5 – Payment

The fact of validating your order implies for you the obligation to pay the price indicated. 

The payment of your purchases is made by credit card through the secure STRIPE system.

The card is only debited when the order is shipped. In the case of split deliveries, only the products shipped are debited.

Article 6 – Withdrawal

In accordance with the provisions of article L.121-21 of the Consumer Code, you have a 14-day withdrawal period from the date of receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty. 

Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

You are responsible for the return costs.

In case of exercising the right of withdrawal, the company Don Caldone SRLS will proceed to the reimbursement of the sums paid, within 14 days following the notification of your request and via the same means of payment as that used at the time of the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL 

In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to 

The supply of services fully executed before the end of the withdrawal period and whose execution has begun after the consumer’s prior express agreement and express renunciation of his right of withdrawal.

The supply of goods or services whose price depends on fluctuations in the financial market beyond the trader’s control and which may occur during the withdrawal period.

The supply of goods made to the consumer’s specifications or clearly personalised.

The supply of goods which are likely to deteriorate or expire rapidly.

The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection

The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;

The supply of alcoholic beverages the delivery of which is delayed beyond thirty days and the value of which agreed at the conclusion of the contract depends on fluctuations in the market beyond the trader’s control.

The supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery.

The supply of a newspaper, periodical or magazine, except for subscription contracts for such publications.

Transactions concluded at a public auction.

The supply of digital content not supplied on a physical medium, the performance of which has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal.

Article 7- Availability

Our products are offered as long as they are visible on the doncaldone.com website and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers. In case of unavailability of product after placing your order, we will inform you by mail. Your order will be automatically cancelled and no bank debit will be made. 

Furthermore, the doncaldone.com website is not intended to sell its products in large quantities. Consequently, the company Don Caldone SRLS reserves the right to refuse orders according to the available quantities (number) of articles.

Article 8 – Delivery

The products are delivered to the delivery address indicated during the order process, within the time limit indicated on the order validation page.

In the event of a delay in shipment, an e-mail will be sent to you to inform you of any consequences on the delivery time indicated to you. 

In accordance with the legal provisions, in the event of a delay in delivery, you have the possibility of cancelling the order in accordance with the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will proceed to reimburse you and the delivery costs under the conditions of article L 138-3 of the Consumer Code.

In the case of deliveries by a carrier, the company Don Caldone SRLS cannot be held responsible for any delay in delivery due exclusively to the client’s unavailability after several proposed appointments.

Article 9 – Guarantee

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it can be returned, exchanged or refunded. 

All claims, requests for exchange or refund must be made by email or telephone within 3 days of placing the order. 

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions…). The shipping costs will be reimbursed to you on the basis of the invoiced rate and the return costs will be reimbursed to you on presentation of the receipts.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 – Liability

The products offered are in conformity with the French and Italian legislation in force. The responsibility of the company Don Caldone SRLS cannot be engaged in case of non-respect of the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services you are considering ordering.

Moreover, the company Don Caldone SRLS cannot be held responsible for damages resulting from a misuse of the purchased product.

Finally, Don Caldone SRLS cannot be held responsible for any inconvenience or damage inherent to the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.

Article 11 – Applicable law in case of disputes

The language of this contract is Italian. The present conditions of sale are subject to Italian law. In the event of a dispute, the Italian courts shall have exclusive jurisdiction.

Article 12 – Intellectual property

All the elements of the doncaldone.com website are and remain the exclusive intellectual property of Don Caldone SRLS. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, the elements of the site whether they are software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written consent of Don Caldone SRLS. 

Article 13 – Personal data

The company Don Caldone SRLS reserves the right to collect nominative information and personal data concerning you. They are necessary to manage your order, as well as to improve the services and information that we send you. 

It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment. 

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations. 

In accordance with the law of 6 January 1978, you have the right to access, rectify and oppose any nominative information and personal data concerning you, directly on the website.

Article 14 – Archiving Proof

The company Don Caldone SRLS will archive the order forms and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.